At ProtectChamp, we strive to provide exceptional service and ensure customer satisfaction. However, we understand that circumstances may arise where you need to cancel a service or request a refund. Please review our policy below for details on cancellations and refunds.

1. Cancellation Policy

1.1 Service Cancellation

  • You may cancel your subscription or service at any time by contacting our support team at support@protectchamp.com or through your account dashboard.
  • Cancellations must be requested at least 48 hours before the next billing cycle to avoid being charged for the following period.
  • Once a cancellation request is processed, your service will remain active until the end of the current billing period.

1.2 Automatic Renewals

  • All subscriptions are set to auto-renew unless explicitly canceled by the user. It is your responsibility to cancel your subscription before the renewal date if you do not wish to continue.

2. Refund Policy

2.1 Eligibility for Refunds

  • Refunds are only applicable under the following circumstances:
    • The service was not rendered due to technical issues on our end.
    • You were charged incorrectly or multiple times for the same service.
    • You canceled your subscription within the 30-day money-back guarantee period (if applicable).

2.2 Non-Refundable Services

  • The following are not eligible for refunds:
    • Services that have already been used or accessed.
    • Partial refunds for unused portions of a subscription.
    • Services canceled after the 30-day money-back guarantee period.

2.3 How to Request a Refund

  • To request a refund, please contact our support team at support@protectchamp.com with the following details:
    • Your full name and account information.
    • The reason for the refund request.
    • Proof of payment or transaction ID.
  • Refund requests will be processed within 7-10 business days, and approved refunds will be credited to your original payment method.

3. Exceptions

  • ProtectChamp reserves the right to deny refund requests that do not meet the eligibility criteria outlined in this policy.
  • In cases of suspected fraud or abuse of our refund policy, we may refuse to issue a refund and may suspend or terminate your account.

4. Contact Us

If you have any questions or concerns about our Cancellation & Refund Policy, please reach out to us at:

  • Email: support@protectchamp.com
  • Phone: +918857088888
  • Address: 408, 4th Floor, C Wing, Om Sai Home,
  • Near Bhiwandi Bypass
  • BHIWANDI 421302
  • MH
  • IN

Last Updated: 20-03-2025